Refund policy

Return & Exchange Policy (Lebanon)

Thank you for shopping with TRÉSOR.

Please note that we do not offer refunds. However, exchanges may be requested within 24 hours of receiving your order, subject to the conditions outlined below.

Eligibility for Exchange

An exchange will only be accepted in the following cases:

  1. The item is defective or damaged.

  2. An incorrect item was received.

To be eligible for an exchange:

  • The item must be in the same condition as received, unworn or unused.

  • All original tags and packaging must be intact.

  • Proof of purchase is required.

How to Request an Exchange

 

To initiate an exchange, please contact us within 24 hours of delivery at:

 

WhatsApp: +96181346827

Once your exchange request is reviewed and approved, we will provide you with further instructions on how to proceed.

⚠️ Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and assist you accordingly.

Non-Exchangeable Items

Unfortunately, we cannot accept exchanges for:

  • Sale items

  • Gift cards

  • Personalized or custom items

  • Items that show signs of wear or use

Shipping Responsibility

Shipping costs related to exchanges may apply unless the exchange is due to a defect or an error on our side.